Black Box KV150A-R2 Manual de usuario descargar pdf (Pagina 138)

CHAPTER 11: Troubleshooting

137

11.2 Calling Black Box

If you determine that your ServSwitch Multi is malfunctioning, do not attempt to alter or repair the unit. It contains

no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and

accurate assistance if you have a complete description, including:

• the nature and duration of the problem;

• when the problem occurs;

• the components involved in the problem—that is, what types of computers, what type of keyboard, brand of

mouse, make and model of monitor, etc.;

• any particular application that, when used, appears to create the problem or make it worse; and

• the results of any testing you’ve already done.

Filling out a copy of the Problem Report in Appendix B should provide most of the information we need to get

started.

11.3 Shipping and Packaging

If you need to transport or ship your ServSwitch Multi:

• Package it carefully. We recommend that you use the original container.

• Before you ship the unit back to Black Box for repair or return, contact us to get a Return Materials

Authorization (RMA) number.

1 2 ... 133 134 135 136 137 138 139 140 141 142 143 ... 159 160

Sin comentarios

Black Box KV150A-R2 Manual de usuario Pagina 138