Black Box iCOMPEL OPS Series Especificaciones Pagina 147
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Troubleshooting
Task
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In Firefox, select Tools > Options > Advanced. On the Network tab,
click the button and select No Proxy.
Reboot the iCOMPEL and the PC.
During the iCOMPEL boot sequence, press the ESC key
and look for an OK message (in green) for the eth0
parameter.
If you see a [Fail] message (in red) for the eth0 parameter this
usually means that the iCOMPEL has found nothing to connect with at
the other end of the cable.
During the iCOMPEL boot sequence, press the ESC key
and look for the IP address on the screen.
A No Cable message means that the cable is missing or faulty or that
there is another device on the network with the same IP address. The
address 169.254.1.1 either means that DHCP could not be found or
you are using a crossover cable.
The iCOMPEL must have completed its boot sequence.
The screen connected to the iCOMPEL should be showing the default
layout and content.
The yellow LEDs on all applicable network sockets
should be on or flashing.
If applicable, check the yellow light (if present) is lit on the socket that
the network cable plugs into on your PC, on the iCOMPEL, and any
hubs or routers in the path from the PC to the iCOMPEL.
You should know the IP address of your PC.
To find the IP address of a Windows PC, click Start > Run. Enter cmd
and click the button. Enter ipconfig and press the Enter
key. Your PC displays its IP address.
Make sure that the IP addresses of the iCOMPEL and PC
are in the same sub-net.
You may need to consult your network administrator for further advice.
You should try to ping the iCOMPEL from the PC. (Some
networks do not allow pings.)
On a Windows PC click Start > Run. Enter cmd and click the
button. Enter ping followed by a space and then the IP
address of the iCOMPEL. Press the Enter key. After a few seconds you
should see a message that includes the phrase (0% loss). The
yellow LED on the network socket of the iCOMPEL should flash during
the ping.
You should be able to access the iCOMPEL with your
browser.
In the address bar of your browser, enter the IP address of the
iCOMPEL and click the Enter key. When prompted, enter the
username and password for the iCOMPEL. The home page of the
iCOMPEL should appear in the browser.
Make sure your browser is not showing a cached version
of the iCOMPEL home page.
In Internet Explorer, click File and select Work offline. Also, select
Tools > Internet Options and click the button in the
Browsing History panel then press F5.
If you are using a crossover cable then you should not be
prompted to dial up to the Internet.
If you are using Internet Explorer, and you cannot prevent the PC from
dialing out for an Internet connection, install the Firefox browser on
your PC and use it to access the iCOMPEL.
You should be able to connect to the iCOMPEL using
In Internet Explorer, in the address bar type ftp:// followed by the IP
- BL A C K B OX 1
- Statements 3
- NOM Statement 4
- Table of Contents 7
- Welcome to Black Box 11
- Digital Signage 11
- 1.1 Terms You Need to Know 12
- 1.2 Logging On 14
- 1.3 Using the Web Interface 15
- Creating Digital Signage 19
- 2. Creating Digital Signage 20
- 2.1 Using Schedules 20
- 2.1.1 Creating a Schedule 21
- 2.1.2 Schedule Entries 22
- 2.1.3 Overriding the Schedule 24
- 2.2 Using Layouts 25
- 2.2.1 Manage Layout Page 25
- 2.2.2 Adding a New Layout 26
- 2.2.3 Editing a Layout 26
- 2.2.4 Layout Properties 27
- 2.2.5 Interaction Properties 27
- 2.3 Using Zones 27
- 2.3.1 The Layout Editor 28
- 2.3.2 Editing a Zone 29
- Select Zone list 30
- Zone Properties dialog 30
- 2.4 Using Playlists 31
- – Delete an item 32
- Understanding Media 35
- 3. Understanding Media Types 36
- 3.1.1 Text 36
- Understanding Media Types 37
- 3.1.2 Newsfeeds 37
- 3.1.3 Clocks 38
- 3.1.4 Tables 38
- 3.1.5 RS-232 Outputs 40
- 3.1.6 QR Codes 40
- 3.2.1 Uploading Content Files 41
- ftp://192.168.0.254) 42
- 3.2.2 Video 43
- 3.2.3 Text Files 44
- 3.2.4 Images and Photos 44
- 3.2.5 Audio 45
- 3.2.6 Presentations 45
- 3.2.7 HTML Web Pages 46
- 3.2.8 Adobe Flash 47
- 3.2.9 Folder Play 47
- 3.3.1 TV 48
- 3.3.2 Radio 48
- 3.3.4 Multicast Video 49
- 3.3.3 Live Video 49
- 3.3.5 External Web Pages 50
- 3.4 Media Item Properties 51
- 3.4.1 Movie Properties 53
- 3.4.2 HTML Properties 53
- 3.4.3 Image Properties 54
- 3.4.4 Text Properties 55
- 3.4.5 Soundtrack Properties 56
- 3.4.6 Newsfeed Properties 56
- 3.4.7 Clock Properties 58
- 3.4.8 Folder Play Properties 59
- 3.4.10 Ad Hoc Properties 62
- 3.5 Playlist Commands 63
- 3.5.2 Change Layout Command 64
- 3.6 Colors 64
- 3.7 Fonts 65
- Enhancing Your displays 67
- 4. Enhancing Your displays 68
- 4.1.1 Automatic Captioning 68
- 4.2 Using Interactivity 71
- 4.2.3 Touch Screens 74
- 4.2.4 Click On Touch 75
- Ad Hoc Content 79
- 5. Ad Hoc Content 80
- button 82
- 5.2 Remote Keypad Control 83
- 5.3 Additional Ad Hoc 84
- 5.4 Ad Hoc from Center 86
- 5.5 Making Ad Hoc Changes 86
- 5.6 Managing Ad Hoc Items 86
- 5.8 Ad Hoc Pages 88
- 5.8.1 Managing Ad Hoc Pages 88
- 5.8.2 Editing Ad Hoc Pages 89
- 5.9 Ad Hoc Folder Play 90
- 5.10 Ad Hoc Media Folder 90
- 5.11 Changing Ad Hoc Content 91
- 5.12 Ad Hoc Theming 92
- Sharing Content Using 95
- Layout Packages 95
- 6.1 Layout Packages 96
- 6.2 Creating a Layout Package 96
- 6.4 Layout Package Conflicts 97
- Channels and Signage 99
- Networks 99
- Channels and Signage Networks 101
- 7.1 Channel Roles 101
- 7.2 Channel Content Servers 101
- 7.3 Publishing 102
- 7.3.2 Publishing a Channel 104
- 7.3.3 Multichannel Publishing 105
- 7.4 Subscribing 105
- 7.4.2 Updating Subscription 106
- 7.5 Channel Ad Hoc 107
- Player and System Status 109
- 8. Player and System Status 110
- 8.1 Player Status 110
- 8.2 System Status 110
- °C 24 Hours: 110
- °C 30 Days: 111
- Hardware: 111
- 8.3 Conditional Play Status 111
- 8.4 TV & Radio Status 112
- 8.5 Screen Snap Shot 112
- 9. Setup 116
- 9.1 Help and User Options 116
- 9.2 System Setup 117
- 9.2.1 Users 118
- 9.2.2 Date and Time 119
- 9.2.3 Network 120
- 9.2.4 TV & Radio 122
- 9.2.5 HTTP Proxy 124
- Unicast Listener 127
- Service Settings 127
- 9.2.10 Feature Keys 134
- 9.3 Player Setup 134
- 9.3.1 Audio 134
- 9.3.2 Screen 134
- 9.3.3 Players 136
- 9.3.4 RS-232 Outputs 137
- 9.3.5 Interactivity 139
- 9.3.6 International Settings 141
- 9.4 Backing Up Your Player 141
- 9.5 Software Update 142
- 9.6 Reboot System 144
- Troubleshooting 145
- 10. Troubleshooting 146
- 10.1 Support Snap Shot 146
- Technical Reference 149
- 11. Technical Reference 150
- 11.1 Energy Saving 150
- 11.4 Backup Contents 152
- Glossary 153
- 12. Glossary 154
- BLACK BOX 161
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