Black Box SWI081A Manual de usuario descargar pdf (Pagina 43)

APPENDIX C: Troubleshooting

Appendix C. Troubleshooting

C.1 Calling Black Box

If you determine that your Dual-Port Network Power Switch is malfunctioning, do

not attempt to alter or repair the unit. It contains no user-serviceable parts.

Contact Black Box at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to

provide more efficient and accurate assistance if you have a complete description,

including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem.

• any particular application that, when used, appears to create the problem or

make it worse.

C.2 Shipping and Packaging

If you need to transport or ship your Dual-Port Network Power Switch:

• Package it carefully. We recommend that you use the original container.

• If you are shipping the Dual-Port Network Power Switch for repair, make sure

you include everything that came in the original package. Before you ship,

contact Black Box to get a Return Authorization (RA) number.

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Black Box SWI081A Manual de usuario Pagina 43