NOVEMBER 1998SW721 throughSW725 (-R3) SeriesKV3000, KV5000 SeriesKV3100, KV5100 SeriesKV3200, KV5200 SeriesKV3300, KV5300 SeriesFREE tech support 24 h

9TABLE OF CONTENTSChapter Page6. Troubleshooting (continued)6.2 Common Problems (continued)6.2.6 Mouse Driver Doesn’t Load ...

99APPENDIX E: Installing the ServSwitch Overlay Option Board Appendix E: Installing theServSwitch Overlay Option Board(SW720C-R3)E.1 IntroductionThe S

100SERVSWITCH™ AND SERVSWITCH ULTRA™E.2 The Installation ProcedureCAUTION!Installing the ServSwitch Overlay Option Board requires almostcompletely dis

101APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-1. Exploded left-side view.Mini ServSwitchmodelsStep 4: Back-plate screws(will

102SERVSWITCH™ AND SERVSWITCH ULTRA™6. Separate the Serv unit’s PCB(s) and back panel from the bottom panel, beingvery careful not to bend the LEDs. W

103APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-2. Exploded front view of the PCB stack.SlimlineServSwitchmodelsStep 13: Overla

104SERVSWITCH™ AND SERVSWITCH ULTRA™14. Mount the two washers included with the Overlay Option Board on the twoscrews that are also included. (You mig

105APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-3. Exploded top views of the master PCB.All ServManagermodelsJ4J13J12Step 13: O

106SERVSWITCH™ AND SERVSWITCH ULTRA™Before putting the Serv unit’s top cover back on, test the unit as directed in steps23 through 28.23. Temporarily

107APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-4. Exploded right-side view.Step 14: Overlay-Board screwsStep 13: Overlay-Board

108SERVSWITCH™ AND SERVSWITCH ULTRA™Figure E-5. The ServManager’s display and keypad cables.Inside offront coverSurface ofmaster PCBSurface ofmaster P

10SERVSWITCH™ AND SERVSWITCH ULTRA™1. SpecificationsHardwareRequired — Monitor that supports your computers’ highest videostandard; in multiplatform a

109APPENDIX F: Installing the 4-Port Expansion Board Appendix F: Installing the 4-PortExpansion Board (KV5x00C)(Full-Size Models Only)F.1 Introduction

110SERVSWITCH™ AND SERVSWITCH ULTRA™F.2 The Installation ProcedureCAUTION!Installing the 4-Port Expansion Board requires almost completelydisassemblin

111APPENDIX F: Installing the 4-Port Expansion Board Figure F-1. The Switch’s cover.Figure F-2. Exploded left-side view of a ServSwitch or ServSwitch

112SERVSWITCH™ AND SERVSWITCH ULTRA™8. Unscrew and remove the nuts and washers from the screw-ends of thestandoffs that poke through the topmost PCB.

113APPENDIX F: Installing the 4-Port Expansion Board Figure F-3. The Switch’s back panel*.Figure F-4. Exploded front view of a ServSwitch’s or ServSwi

114SERVSWITCH™ AND SERVSWITCH ULTRA™15. Put the PCB-stack-plus-back-panel assembly back together with the Switch’sbottom and front panels. (This can b

115APPENDIX F: Installing the 4-Port Expansion Board Once you reconnect the Switch to its normal system (rebuilding, if necessary, itsnormal configura

116SERVSWITCH™ AND SERVSWITCH ULTRA™Appendix G: Rackmounting theServSwitchIf you want to mount your ServSwitch in a 19", 23", or 24" ra

NOTES

NOTES

11CHAPTER 1: SpecificationsInterfaces(continued)— CPU and MONITOR/KEYBOARD/MOUSE ports(continued):Multiplatform (KV30xx, KV50xx) models:Proprietary co

NOTES

NOTES

12SERVSWITCH™ AND SERVSWITCH ULTRA™Indicators — SW721 and KVxx02 models: (5) Front-mounted LEDs:(1) [Unit] POWER, (2) SELECT, (2) [CPU] POWER;SW722 an

13CHAPTER 1: SpecificationsPower(continued)— For 230-VAC, 50-Hz operation (continued):Slimline and full-size (SW723AE, SW724AE, SW725AE,KV3104FAE, KV5

14SERVSWITCH™ AND SERVSWITCH ULTRA™2. IntroductionThank you for choosing a ServSwitch™ or ServSwitch Ultra™. Designed with yourneeds in mind, your new

15CHAPTER 2: Introduction• The units have flash memory, so you can upgrade their firmware through theirRS-232 ports.• Rackmount kits are also availabl

16SERVSWITCH™ AND SERVSWITCH ULTRA™2.3 The Front PanelThe front panels of the ServSwitch feature three pushbutton switches and severalLED indicators.

17CHAPTER 2: IntroductionPanel Label DescriptionPOWER Main Power LED: Lights to indicate that unit is powered ON.ON/OFF Power Button: Pressing this bu

18SERVSWITCH™ AND SERVSWITCH ULTRA™2.4 The Rear PanelAll cable connections are made at the rear panel of the ServSwitch, asillustrated in Figure 2-4 a

1THE SERVSWITCH™ FAMILYWelcome to the ServSwitchTMFamily!Thank you for purchasing a BLACK BOX®ServSwitch™Brand KVM switch! We appreciateyour business,

19CHAPTER 2: IntroductionPanel Label Connector DescriptionConnect the ServSwitch’s power-supply cordhere. This is not a keyboard input. Powertransform

20SERVSWITCH™ AND SERVSWITCH ULTRA™2.5 Cable RequirementsMany switches of this type have what seems like ten million connectors on theirrear panels: o

21CHAPTER 3: Installation3. Installation3.1 Quick Setup GuideFigure 3-1, below, shows a basic example of connecting a CPU, a submaster, akeyboard, a m

22SERVSWITCH™ AND SERVSWITCH ULTRA™3.2 Installation ProcedureThis section provides complete instructions for the hardware setup of a singleServSwitch.

23CHAPTER 3: Installation3.2.3 CONNECTINGCPUSCPU Adapter Cables run from the ServSwitch to the keyboard port, mouse port,and video-output port of each

24SERVSWITCH™ AND SERVSWITCH ULTRA™of this writing, it does not support docking stations; your Serv systemmight not function properly if any are attac

25CHAPTER 3: Installation3.2.6 SWITCHING FROM THEKEYBOARDYour ServSwitch is now ready for operation using its default settings. To take fulladvantage

26SERVSWITCH™ AND SERVSWITCH ULTRA™You can add submasters to your ServSwitch system as you need them. For eachsubmaster you add to the system, you add

27CHAPTER 3: InstallationFigure 3-2. Basic ServSwitch cascading.CPU1CPU3CPU2CPU4MONITOR/KEYBOARD/MOUSE RS-232POWER17VAC CTCPU1CPU3CPU2CPU4MONITOR/KEYB

28SERVSWITCH™ AND SERVSWITCH ULTRA™• If you use coaxial cables, the maximum recommended distance from theServSwitch to the attached monitor, keyboard,

2SERVSWITCH™ AND SERVSWITCH ULTRA™TRADEMARKS USED IN THIS MANUALBLACK BOX and the logo are registered trademarks, ServSwitch, ServSwitchUltra, Matrix

29CHAPTER 3: Installation• You must not cascade submasters to more than one “layer.” That is, you mayconnect submasters to the CPU ports of one or (wi

30SERVSWITCH™ AND SERVSWITCH ULTRA™4. Attach the power supplies to the master(s) and to the submasters. Plug in thepower supplies, but do not turn the

31CHAPTER 4: Operation: Hardware and Keyboard Commands4. Operation: Hardware andKeyboard CommandsThe first part of this chapter, Section 4.1, gives yo

32SERVSWITCH™ AND SERVSWITCH ULTRA™4.1.2 MOUSE ANDKEYBOARDWhen you power up your ServSwitch system, make sure that your CPUs, mouse(mice), and keyboar

33CHAPTER 4: Operation: Hardware and Keyboard Commands• If you are using a PC mouse as the common mouse, make sure that the IBMPC CPUs use only the ge

34SERVSWITCH™ AND SERVSWITCH ULTRA™Table 4-1. Keyboard Mapping by the Multiplatform ServSwitchesGenerally, the ServSwitch interprets keys by their pos

35CHAPTER 4: Operation: Hardware and Keyboard Commands4.1.3 MONITORNOTEAt resolutions up to 800 x 600, the video quality for most ServSwitchapplicatio

36SERVSWITCH™ AND SERVSWITCH ULTRA™The IBM and multiplatform ServSwitches will support SVGA (Super VGA) video,but with original Serv cables the video

37CHAPTER 4: Operation: Hardware and Keyboard CommandsBy contrast, coaxial cables (standard for Sun applications, required for XGAapplications, and re

38SERVSWITCH™ AND SERVSWITCH ULTRA™4.2 Keyboard-Command SummaryTable 4-4 below and on the next two pages summarizes the commands that can besent to th

3FCC/IC STATEMENTSFEDERAL COMMUNICATIONS COMMISSIONANDCANADIAN DEPARTMENT OF COMMUNICATIONSRADIO FREQUENCY INTERFERENCE STATEMENTSThis equipment gener

39CHAPTER 4: Operation: Hardware and Keyboard CommandsIBM/multiplatform only: Tells the ServSwitch howmany submasters are attached to it.[CTRL] Uxxx [

40SERVSWITCH™ AND SERVSWITCH ULTRA™Table 4-4. The ServSwitch’s Keyboard Commands (continued)Causes the ServSwitch Ultra (or ServSwitch withOverlay Opt

41CHAPTER 4: Operation: Hardware and Keyboard Commands4.3 The Commands in Detail4.3.1 SELECTING APORT FROM THESHAREDKEYBOARDTo select a port from your

42SERVSWITCH™ AND SERVSWITCH ULTRA™4.3.3 SCANMODETo start scanning (switching from CPU to CPU in a continuous rotation) from thekeyboard, press and re

43CHAPTER 4: Operation: Hardware and Keyboard Commands4.3.6 SETSCREEN-SAVERINTERVALThis feature reduces the wear on your shared screen and provides se

44SERVSWITCH™ AND SERVSWITCH ULTRA™4.3.7.A Keyboard Types (IBM Type Keyboard Only)At the time of this writing, there are two basic types of keyboards

45CHAPTER 4: Operation: Hardware and Keyboard Commandschange from a PC Mouse to a Microsoft serial mouse. (If you send the ServSwitch aSet Keyboard/Mo

46SERVSWITCH™ AND SERVSWITCH ULTRA™4.3.7.D Mouse InterfacesIBM compatible CPUs can have several types of mouse interfaces. The ServSwitchsupports thre

47CHAPTER 4: Operation: Hardware and Keyboard Commands4.3.7.E Command ProcedureOn the input side of the ServSwitch, you might need to issue this comma

48SERVSWITCH™ AND SERVSWITCH ULTRA™KEYBOARD/MOUSE port (this will require an MKM Adapter Cable), andselect the port as if the submaster were a single

4SERVSWITCH™ AND SERVSWITCH ULTRA™NORMAS OFICIALES MEXICANAS (NOM)ELECTRICAL SAFETY STATEMENTINSTRUCCIONES DE SEGURIDAD1. Todas las instrucciones de s

49CHAPTER 4: Operation: Hardware and Keyboard Commands4.3.8 SETMAXIMUMPORTSUse this command to tell a ServSwitch the total number of ports in its syst

50SERVSWITCH™ AND SERVSWITCH ULTRA™4.3.9 SETWIDTH OFSUBMASTERS(IBM ANDMULTIPLATFORMMODELSONLY)Use this command to tell an IBM only or multiplatform Se

51CHAPTER 4: Operation: Hardware and Keyboard CommandsFigure 4-1. Alternative configurations which the ServSwitch needs Width toresolve.❶WIDTH = 2WIDT

52SERVSWITCH™ AND SERVSWITCH ULTRA™4.3.10 SETUNITS(IBM ANDMULTIPLATFORMMODELSONLY)Use this command to tell an IBM only or multiplatform ServSwitch mas

53CHAPTER 4: Operation: Hardware and Keyboard CommandsFigure 4-2. Alternative configurations which the ServSwitch needs Units toresolve.❶15UNITS = 167

54SERVSWITCH™ AND SERVSWITCH ULTRA™4.3.11 SETKEYBOARDTYPEMATIC(IBM ANDMULTIPLATFORMMODELSERVSWITCHES ANDIBM COMPATIBLEKEYBOARDSONLY)Most IBM type keyb

55CHAPTER 4: Operation: Hardware and Keyboard CommandsTable 4-7. Typematic RateDecimal Binary Repeat Rate inValue Bit Values Keys per Second0[xx]00000

56SERVSWITCH™ AND SERVSWITCH ULTRA™4.3.12 TRANSPOSECOMMAND ANDALTKEYSThis command is designed to make life easier for people used to the Sun or Mackey

57CHAPTER 4: Operation: Hardware and Keyboard Commands4.3.14 SENDNULLBYTE(PS/2 TYPEMICEONLY)PS/2 type mice send control data to CPUs in three-byte inc

58SERVSWITCH™ AND SERVSWITCH ULTRA™4.3.16 SEND[STOP]The Sun keyboard has too many keys for them all to be mapped one-to-one to keyson a PC or Mac keyb

5NOM STATEMENT12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarizacióndel equipo no sea eliminada.13. Los cables de la fuen

59CHAPTER 4: Operation: Hardware and Keyboard Commands4.3.19 ACTIVATESELECTWINDOW(SERVSWITCHULTRA ANDSERVSWITCH WITHOVERLAYBOARDONLY)You can use this

60SERVSWITCH™ AND SERVSWITCH ULTRA™4.4 Using the RS-232 Port4.4.1 CONNECTINGEQUIPMENT TO THEPORTFor your convenience, a computer or terminal with a TI

61CHAPTER 4: Operation: Hardware and Keyboard Commands4.4.2 SWITCHINGPORTSREMOTELY(OPTIONAL)To switch ports on a ServSwitch from a remote computer or

62SERVSWITCH™ AND SERVSWITCH ULTRA™3. Make sure the ServSwitch is turned OFF, then turn it ON while holding inboth the “+” and “–” buttons on the Swit

63CHAPTER 4: Operation: Hardware and Keyboard Commands5. If the file transfer is successful, press the space bar on the PC’s keyboard. LED 2 will go d

64SERVSWITCH™ AND SERVSWITCH ULTRA™4.4.3.B Upgrading the Firmware with the DOS COPY CommandAlternatively, you can, if you choose, upgrade a unit’s fir

65CHAPTER 4: Operation: Hardware and Keyboard CommandsIf, however, an error occurs, LED 2 will remain dark, and there is achance that the computer wil

66SERVSWITCH™ AND SERVSWITCH ULTRA™5. Operation: On-Screen Display(ServSwitch Ultra and ServSwitchwith Overlay Board Installed Only)5.1 OverviewYou ca

67CHAPTER 5: Operation: On-Screen DisplayThis menu and all other on-screen display windows appear “on top of” yourcomputer video, assuming you are swi

68SERVSWITCH™ AND SERVSWITCH ULTRA™5.2 The “Configure System” PageUse this page, shown in Figure 5-2 below, to view and change keyboard-type,mouse, ex

6SERVSWITCH™ AND SERVSWITCH ULTRA™ContentsChapter Page1. Specifications ...

69CHAPTER 5: Operation: On-Screen Displaybe displayed here as “US,” “US/UNIX,” “French,” “Danish,” “German,” “Italian,”“Netherlands/Dutch,” “Norwegian

70SERVSWITCH™ AND SERVSWITCH ULTRA™“PS/2 wheel” mice, such as the Microsoft IntelliMouse, are similar to regularmice, but have a clickable and scrolla

71CHAPTER 5: Operation: On-Screen Display5.2.3 CONFIGURESYSTEM: MAXIMUMCOMPUTERSThis setting corresponds to the number of computers (CPUs) connected t

72SERVSWITCH™ AND SERVSWITCH ULTRA™5.2.4 CONFIGURESYSTEM: EXPANSIONUNITS(IBM ANDMULTIPLATFORMMODELSONLY)This setting corresponds to the number of “sub

73CHAPTER 5: Operation: On-Screen Display5.2.6 CONFIGURESYSTEM: SCANTIMEThis item determines the time, in seconds, that the ServSwitch Ultra will paus

74SERVSWITCH™ AND SERVSWITCH ULTRA™Table 3-1. Typematic RateRate Value Actual Rate in Rate Value Actual Rate inKeystrokes per Keystrokes perSecond Sec

75CHAPTER 5: Operation: On-Screen Display5.3 The “Configure Computers” PageUse this page to set the name, keyboard type, and mouse type for each CPU p

76SERVSWITCH™ AND SERVSWITCH ULTRA™5.3.1 CONFIGURECOMPUTERS: COMPUTERNAMEEach computer can be given a name consisting of up to 16 characters. Thesenam

77CHAPTER 5: Operation: On-Screen Display5.3.2 CONFIGURECOMPUTERS: KEYBOARD(IBMANDMULTIPLATFORMMODELSONLY)Use this field to tell the IBM PC compatible

78SERVSWITCH™ AND SERVSWITCH ULTRA™setting will appear for the Apple only Switch, and only the “Sun” setting will appearfor the Sun only Switch.)Once

7TABLE OF CONTENTSChapter Page4. Operation: Hardware and Commands (continued)4.3 The Commands in Detail (continued)4.3.7 Set Keyboard/Mouse (IBM and M

79CHAPTER 5: Operation: On-Screen Display5.4 The “Configure Overlay” PageUse this page to set the color of the configuration menus, the resolution ofS

80SERVSWITCH™ AND SERVSWITCH ULTRA™5.4.1.B ResolutionThis item gives you maximum monitor-type flexibility by determining theresolution and refresh rat

81CHAPTER 5: Operation: On-Screen Display5.4.2 CONFIGUREOVERLAY: COMPUTERSELECTWINDOW5.4.2.A Background Color and Text ColorThese items determine the

82SERVSWITCH™ AND SERVSWITCH ULTRA™5.4.3 CONFIGUREOVERLAY: COMPUTERLABEL5.4.3.A Background Color and Text ColorThese items determine the background an

83CHAPTER 5: Operation: On-Screen Display5.4.3.D Fade OutThis item determines how long the ServSwitch Ultra continues to display thecomputer label aft

84SERVSWITCH™ AND SERVSWITCH ULTRA™5.5 The “Computer Select Window”You can bring up a “computer select window” on the shared monitor’s screen toselect

85CHAPTER 6: Troubleshooting6. TroubleshootingThe first two sections of this chapter discuss things to try when problems arise in aServSwitch system.

86SERVSWITCH™ AND SERVSWITCH ULTRA™6.2 Common Problems6.2.1 A CPU CONNECTED TOYOURSERVSWITCH OR ASUBMASTERDOESN’TBOOT, ANDYOUGET AKEYBOARD ORMOUSEERRO

87CHAPTER 6: Troubleshooting6.2.2 YOUCAN’TSWITCHPORTS FROM THEKEYBOARDA. Can you do anything from the keyboard? If not, the keyboard strand of yourMKM

88SERVSWITCH™ AND SERVSWITCH ULTRA™6.2.5 THESERVSWITCHSCANS ORSWITCHES TOEMPTY ORNONEXISTENTPORTSA. The Maximum Ports setting is too high. (If any of

8SERVSWITCH™ AND SERVSWITCH ULTRA™Contents (continued)Chapter Page5. Operation: On-Screen Display (continued)5.2 The “Configure System” Page (continue

89CHAPTER 6: Troubleshooting6.2.9 YOURMOUSEDOESN’TMOVE THEPOINTER/CURSORA. What type of mouse is it? If it is any IBM PC type other than those listed

90SERVSWITCH™ AND SERVSWITCH ULTRA™F. If the video problem is not centered on the monitor, check the video strands ofyour cables. Tighten any loose co

91CHAPTER 6: Troubleshooting6.2.15 ONE ORMORE OFYOURCPUSHASPROBLEMSEXITINGWINDOWS3.XIf a CPU running Windows 3.x locks up or (if it’s also running EMM

92SERVSWITCH™ AND SERVSWITCH ULTRA™6.3 Calling Black BoxIf you determine that your ServSwitch is malfunctioning, do not attempt to alter orrepair the

93APPENDIX A: NVRAM Factory DefaultsAppendix A: NVRAM Factory DefaultsThe table below and on the next page shows, for the ServSwitch’s saveable option

94SERVSWITCH™ AND SERVSWITCH ULTRA™[CTRL] KType [CTRL] BPressing the keyproduces the same scancodeTransposeCommandand Alt Keys[CTRL] KType [CTRL] Axxx

95APPENDIX B: Cable Product CodesAppendix B: Cable Product CodesThe table below and on the next page lists the product codes for all the types ofcable

96SERVSWITCH™ AND SERVSWITCH ULTRA™Standard CPU Adapter Cables:Video Type Keyboard Type Mouse Type Product Code(Connector on Cable) (Connector on Cabl

97APPENDIX C: Pinout of RS-232 PortAppendix C: Pinout of RS-232 PortThe table below shows the pinout of the ServSwitch’s RJ-12 (“6-wire RJ-11”) female

98SERVSWITCH™ AND SERVSWITCH ULTRA™Appendix D: The LK461 KeyboardSome of the computers manufactured by Compaq®subsidiary Digital EquipmentCorporation