Black Box IPBX1224 Manual de usuario

Manufacturer/Provider Product/Line Description Product Type System SizeBlack Box CorpIPBX1224 Voice over IP PBX(12) FXO, (2) FXS, , 50 end pointsBlack

SiemensHiPath 4000 Hybrid analog/digital/IP PBX systemMedium-size to large enterpriseSiemensOpenScape Office: MX (cabinet) LX (single server) IP PBX/u

TelesphereTelesphere CompleteHosted VoIP bundled with private Internet connectionPhones supplied by TelesphereSmall to medium-size businessesTelespher

Vertical CommunicationsWave IP Models 500 and 2500Hybrid analog/digital/IP PBX Enterprises Vertical CommunicationsSBX IP and MBX IP Hybrid TDM/IP PBXS

Capacity Auto AttendantInstant MessagingVoice MailCall Center Features Available15 concurrent calls Yes, Included NoYes, Included with dispatch to Ema

50 to 300 users Yes Yes YesAvailable Solidus eCare Lite IP and mobility-enabled call center solution- Up to 15,000 subscribers when running on a stand

In TDM environment: - Compact: 6 to 16 users- S Model: 6 to 20 users- M Model: 16 to 60 users- L Model: 30 to 90 users- XL Model: up to 200 users In p

Unlimited Yes No Yes Yes4 to 16 SIP phones Yes No Yes No- Up to 24 SIP phones - Up to 9 analog phones/fax lines Yes No Yes NoSupports 8 to 138 IP phon

- 60 SOHO: Up to 20 users, 10 concurrent calls - 65 SMB: Up to 30 users, 12 concurrent calls - 305 SMB: Up to 150 users, 45 concurrent calls - 355 SMB

100 or more users Yes No Yes Yes100 or more users Yes No Yes Yes100 or more users Yes No Yes YesUp to 5,000 agents or 15,000 business users Yes Yes Ye

Depending on controller, maximum of: - 150 to 536 desktop stations - 100 to 250 IP phones - 104 to 288 TDM devices Yes No Yes YesUp to 240 digital pho

AastraAastra 700 IP PBXSmall to medium-size businessesAastraAastra 5000 IP PBX systemMedium-size and large enterprisesAastraAastra 400 series (415, 43

N/A (monthly fee per user) Yes No Yes No3 to 8 PSTN lines, 8 to 24 extensions Yes No Yes No- KX-TDE100: 96 analog, 128 TDM, 64 SIP trunks; 128 SIP, 19

- 220T1: 220 IP phones - 220T1A: 220 IP phones - 220E1: 220 IP phones Yes Yes Yes Yes- 30BRI: up to 2 BRI channels, 30 IP phones, 2 analog extension p

300 to 12,000 users (100,000 networked) Yes Yes Yes YesMX: Up to 150 users, 1,000 networkedLX: Up to 500 users, 1,000 networked Yes Yes Yes YesN/A (m

N/A (monthly fee per user) Optional No YesOptional ACD (automatic call distribution)N/A (monthly fee per user) Optional No YesOptional ACD (automatic

- 500: Up to 50 per system, 100 networked systems - 2500: Up to 500 per system, 100 networked systems Yes Yes Yes Optional- SBX IP: Up to 48 users, 8

Other Available Key Features IntegrationHosted or On-PremisesNo Licenses fees, auto provision of phones, Audion conferencing, Unlimited IVR'sOn

- Manager provisioning - IVR (Interactive Voice Response) - Contact Management Suite (CMG) - CMG NOW Attendant console - InTouch Soft Client - InConfe

- Soft phones - Automatic Call Distribution (ACD) - Audio, video and Web conferencing via Visual Collaboration Suite for SMB- Automatic route selectio

Automatic Call Distribution (ACD)Mobile TwinningSoftphoneAutomatic failover for disaster avoidanceGuaranteed qualityHosted- IVR (interactive voice res

- IVR - Conferencing - Video calling Microsoft OutlookSalesforce.com- SugarCRM - Google Maps On-PremisesHosted- 3-way conferencing - Multiparty audio

Alcatel-LucentOmniPCX Office Rich Communication EditionServer-based hybrid TDM/IP PBXSmall to medium-size businessesAlcatel-LucentBusiness integrated

- Speech-enabled IVR (interactive voice response) - Presence management - Cloud CRM: RightNow, Salesforce - Premises software: Astute, Remedy (BMC), H

On-PremisesMeet-me conferencing On-Premises- Call recording - Fax detection - 8-party conferencing - Meet-me conferencing On-Premises- Call handling/m

Supports soft phones HostedOn-PremisesConferencingMicrosoft Outlook, CRM (TAPI) and LDAP Contact DatabasesOn-PremisesOn-Premises- Call recording- 20-w

- Web conferencing - Audio conferencing- Desktop/application sharing - Online presentations - Multimedia recording - Salesforce.com - Microsoft Dynami

- Video conferencing- Web conferencing On-PremisesVoice recording Microsoft Outlook On-Premises- HD voice - 14-way conferencing - Call recording- Voic

- Optional Conferencing - Click-to-call - Simultaneous ring - Optional video calling - HD voice Microsoft Outlook Hosted- Optional Conferencing - Clic

Call recording On-Premises15-party conferencingMicrosoft Outlook (with optional ezPhone CTI application)On-Premises- Call recording - Find me/follow m

Trunking Unified Communications Features Supported HandsetsFXO FXS SIPCall pickup—answer any call, whether on hold or ringing, even if it’s coming fr

SIP- OneBox Unified Messaging - Mobile integration - InTouch Soft Client - Integrated soft phones - Fixed Mobile Convergence SIP, IP, IP DECT, digital

SIP and TDM- Mobile Integration - One-Number Service - Integrated Soft Phones - Integrated Video Conferencing Analog, digital, IP and mobile phones an

Broadview NetworksOfficeSuite Cloud-Based Phone SystemHosted Phone System - Includes Phones over Internet or Private NetworkSmall to medium-size busin

Private network for guaranteed quality or over public InternetVoice mail to e-mail includedMobile integration availableSoftphone availableFax to email

PSTN or SIP- Unified messaging - Presence - Mobile integration - Digium D40, D50, D70 HD voice IP desk phones - Mobile apps for Android, BlackBerry, i

PSTN TDM to customer site - Unified messagingInteraction SIP Station (uses headset, dedicated processor)Calls delivered from hosted VoIP contact cente

SIP, PSTN TDM, PRI - Unified messaging- Mitel 5304, 5212, 5324, 5330, 5340 IP Phone, - Mitel Supersets 4015 and 4025- Mitel 5310 IP Conference Unit- M

N/A (runs over broadband Internet connection)- Mobile integration- Cisco SPA 303G & SPA 504G, - Polycom SoundPoint 331, 550 & 650- Polycom Sou

Digital- Unified messaging - Find-me routing - Mobile integration - Integrated user interface - Integrated video conferencing ShoreTel IP or SIP (plus

BRI, E1 PRI (30 channels), T1 PRI (24 channels), analog, SIP- Unified messaging - Mobile integration - Integrated soft phones - Integrated video confe

Bundled private Internet connection - Unified messaging- Polycom SoundPoint IP 335, 450, 550, 650, 670- Polycom SoundStation IP 6000, 7000- Cisco 7940

Analog, T1, E1, ISDN BRI, SIP- Unified messaging - Integrated soft phone - Proprietary digital and IP - Spectralink digital - Aastra IP - SIP - Analog

Management Interface User Interface Pricing/Billing ModelGUI Setup Wizard Call for discountsGUI Setup Wizard Call for discountsWeb portal ("onlin

DigiumSwitchvox SOHO & SMB models 60, 65, 305, 355 IP PBXSmall to medium-size businessesDigiumHosted UC Hosted IP PBX (Hosted VoIP)Small to medium

PurchaseWeb portal (Aastra Management Portal, or AMP)Telephony Web Portal (TWP) PurchaseClient software OfficeSuite client software PurchaseWeb portal

Alcatel-Lucent My IC Web for Office Web interfacePurchaseDetailed call reporting and accountingGUI-based desktop client PurchaseUnified graphical inte

Website WebsiteMonthly fee per extension, per virtual line and any access/transport circuits plus one-time activation fee. Phones are included or avai

Web browser-based Browser-based SwitchboardPurchase appliance, phones & software with user licensesMonthly fee per user/seat plus cost of phonesWe

Web portalInteraction client (works with Interaction SIP Station)Monthly fee Web portalInteraction client (works with Interaction SIP Station)Monthly

PC-based Phone and soft phone PurchasePC-based Via phone and soft phone PurchaseAdministration via telephone set or PC connected via USB or Ethernet p

Web portal Via phone Monthly fee plus cost of phonesPurchaseCommunication Assistant call management softwarePurchasePurchaseBrowser-based dashboardUni

ShoreTel Director Web-based call management- ShoreTel Communicator (browser and client apps) - RoamAnywhere Client for Android, BlackBerry, iPhone, No

PC-based myPortal UC client PurchaseWeb-based system managementClient software: - myPortal for Desktop- myPortal for Outlook- myPortal for Mobile- myP

Web portal (browser based)Microsoft Outlook, browser toolbar, Web pageMonthly fee, phones and Internet connection included Web portal (browser based)M

Interactive IntelligenceCustomer Interaction Center - Local Control VoIP ModelHybrid local/hosted VoIP contact centerSmall to medium-size businessInte

Web-based Wave Global Administrator management consoleViewpoint desktop client (Windows)PurchasePC-basedOptional ezPhone desktop call managerPurchaseW

Estimated Cost Installation Product Web Pageunder $1,600 Available or Easily done as DIYhttp://www.blackbox.com/Store/Detail.aspx/Hybrid-PBX-VoIP-Gate

Contact vendor for detailed pricingProfessional http://www.aastra.com/aastra-700.htm Contact vendor for detailed pricingProfessional http://www.aast

Contact vendor for detailed pricinghttp://enterprise.alcatel-lucent.com/?product=OmniPCXOffice&page=overviewContact vendor for detailed pricingPro

Self (with phone help from installation reps)Professional installation available http://www.broadviewofficesuite.comContact vendor for detailed pricin

- 60 SOHO: $2,079 with 10 silver subscriptions - 65 SMB: $3,729 with 10 silver subscriptions - 305 SMB: $4,664 with 10 silver subscriptions - 355 SMB:

Contact vendor for detailed pricingProfessionalhttp://www.inin.com/ProductSolutions/Pages/Customer-Interaction-Center.aspxContact vendor for detailed

Contact vendor for detailed pricingProfessional http://mitel.com/products/unified-communications-platforms/mitel-sx-200-ip/Contact vendor for detailed

- $34.95 per user per month for 1 user- $24.95 per user per month for 4 users- $21.95 per user per month for 8 users Self (phones shipped to customer)

Contact vendor for detailed pricingProfessional http://www.shoretel.com/products/uc_platformContact vendor for detailed pricingProfessional http://www

MitelSX-200 IP Communications PlatformIP/TDM-capable PBXSmall to medium-size businessesMitel5000 Communications PlatformHybrid digital phone system/IP

Contact vendor for detailed pricingProfessional http://www.siemens-enterprise.com/us/products/voice-solutions/hipath-4000.aspxContact vendor for detai

Contact vendor for detailed pricingSelfhttp://www.telesphere.com/Telesphere_Complete.htmlContact vendor for detailed pricingSelf http://www.telesphere

Starting at $750 per user Professional http://www.vertical.com/vertical/waveip- SBX IP: Starting at $350 per user - MBX IP: Starting at $500 per user

NextivaOffice Phone System Hosted IP PBX (Hosted VoIP) Small businessesPanasonicKX-TA824 Hybrid TDM/IP PBXSmall office/home office (SOHO)PanasonicIP B

ShoreTelShoreTel Voice SwitchDigital trunk models 220T1, 220T1A, 220E1 IP PBXSmall to medium-size businessesShoreTelShoreTel Voice SwitchBRI trunk mo